Diana Luxury offers exchanges for size discrepancies within certain guidelines. We do not offer refunds unless the product you receive is damaged or incorrect. Sale section items are not eligible for return or exchange.

If you receive a damaged or incorrect item, please return it to us within 7 days of delivery with your order number. We will send you a replacement upon receiving the returned item.

• You can exchange unworn, unwashed, undamaged items with all tags attached within 10 days of delivery.
• Exchanges are only allowed once per order.
• Size exchanges are available for a different size of the same product (bigger or smaller).
• The customer is responsible for return shipping costs. We recommend using traceable mail.
• Credit notes are issued if your desired size is unavailable. These notes are valid for 60 days on the Diana Luxury website and must be used in one go.

• Contact us at contact@dianaluxury.com within 15 days of delivery to request an exchange.
• Include your name, address, phone number, email address, order ID, and desired size in your email.
• Securely pack the unworn, unwashed, undamaged item with all tags attached.

Diana Luxury
Railway Colony
Rourkela
Odisha – 769013

• Prepaid orders cannot be cancelled.
• Cash on Delivery orders can be cancelled within 24 hours by contacting us at contact@dianaluxury.com.

• We recommend carefully reviewing product descriptions and pictures before ordering.
• Slight variations in color, finish, and overall look may occur due to the handcrafted nature of the products and monitor differences.
• Exchanges or returns will not be accepted for such variations.
  Items washed or worn are not eligible for exchange or return.
• We strive to provide a seamless shopping experience and high-quality products. If you have any questions, please don’t hesitate to contact us.

• All international orders are final sale. No refunds, returns, or exchanges are available.