Shipping Within India: We provide free shipping for all orders across the country.

International Shipping: Our shipping services extend worldwide. For international orders, there is a standard shipping fee of INR 8,500 or $90.

Please note that cash on delivery is not available across the globe.

For customers in India: The listed prices for products include all applicable taxes and duties.

For customers outside India: In most nations, we ship apparel with a DDU (Delivery Duty Unpaid) arrangement. This means that the listed prices exclude any import duties. As the recipient, you are responsible for all customs duties, taxes, and local sales taxes imposed by your country. To clear customs upon arrival, you must settle these fees during delivery.

Contact us on +91 75390 22342 via call or WhatsApp for inquiries about import duties and customs procedures. We are here to assist you and ensure a seamless shopping experience. Feel free to reach out anytime.

We only accept exchanges for items that are defective or damaged. If you need to exchange an item for the same product, please contact us via email at contact@dianaluxury.com and ship your item to our physical address at Diana Luxury, Railway Colony, Rourkela, Odisha – 769013.

If your item was designated as a gift during purchase and shipped directly to you, you’ll receive a gift credit equivalent to the returned item’s value. Upon receiving the returned item, we’ll issue a gift certificate and mail it to you.

If the item wasn’t marked as a gift during purchase, or if the gift giver had it shipped to themselves to give to you later, we’ll refund the gift giver and they’ll be informed about the return.

All payments made for purchases or services on dianaluxury.com are processed at the displayed MRP on the website, following the terms and conditions of the third-party Online Payment Gateway Services.

Before shipping an order, Diana Luxury’s team may request the customer to provide supporting documents, such as a Government-issued ID and address proof, to verify the ownership of the payment instrument used for the purchase. This verification process ensures a secure online shopping experience for our customers.

dianaluxury.com utilizes various third-party payment facilities like Razorpay, PayPal, and others for transactions on the website. These electronic transactions are at the discretion of the user and are governed by the respective User Agreements, Seller Terms, Conditions, and other applicable rules and policies of the third-party services.

While using any payment method provided by Diana Luxury, please note that Diana Luxury is not liable for any loss or damage directly or indirectly related to the transaction, including but not limited to authorization issues, exceeding transaction limits, payment problems, or transaction declines for any reason.

At Diana Luxury, we aim to deliver garments within the specified timeframe (2-3 weeks as indicated on product pages). However, delivery times are subject to external factors beyond our control, such as courier partner delays due to weather, political disruptions, or strikes. We commit to keeping you informed throughout the process. Please note that failure to deliver within the stated time frame does not invalidate the contract.

If a customer is unable to accept delivery, Diana Luxury may, at its discretion, charge for additional shipping costs.

• For domestic orders, delivery typically takes 5-7 days (Ready to ship items are delivered within 3-5 days).
• International orders usually require 20-25 days for delivery.